Responsible Gaming

Gaming Should Be Entertainment, Not Income

At MaxNeo, we believe that online gaming should be an enjoyable form of entertainment. Lucky Star Aviator and similar games are designed for fun and leisure purposes only. Gaming should never be considered a way to earn money or solve financial problems. Play only with money you can afford to lose, and always maintain a healthy balance in your life.

Age Verification

Online gaming in India is restricted to individuals who are 18 years of age or older, or the legal age of majority in their respective state. We are committed to preventing underage gambling and require all players to verify their age during registration. It is your responsibility to comply with local laws and regulations governing gaming in your jurisdiction.

By accessing MaxNeo services, you confirm that you are of legal age to gamble in India.

Warning Signs of Problem Gambling

If you experience any of the following signs, you may be developing a gambling problem:

• Constantly thinking about gaming or past gaming experiences
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Repeatedly trying to cut back or stop gambling without success
• Chasing losses by continuing to gamble to recover money lost
• Lying to family, friends, or therapists about your gaming activities
• Jeopardizing important relationships, education, or career opportunities
• Relying on others to provide money to cover gaming-related losses
• Feeling restless or irritable when attempting to reduce or stop gambling
• Using gaming as an escape from problems, anxiety, or depression
• Spending more time and money on gaming than initially planned

If you recognize these signs in yourself, please reach out for support immediately.

Self-Help Tools & Control Features

MaxNeo provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
• Reality Checks: Enable pop-up reminders at regular intervals to help you track your gaming time and spending
• Session Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Voluntarily exclude yourself from your account for a specified period (ranging from days to years)
• Account Closure: Permanently close your account if you wish to stop gaming entirely

To access these tools, log into your MaxNeo account or contact our customer support team. We encourage you to use these features proactively.

Support Organizations & Resources

If you or someone you know needs help with problem gambling, the following organizations provide confidential support and resources:

India-Based Resources

• All India Institute of Medical Sciences (AIIMS): Offers mental health and addiction services. Contact your nearest AIIMS center for counseling and treatment options.
• iCall – Emotional Wellbeing: Provides 24/7 counseling support via phone and online chat. Website: www.icallhelpline.org
• Gamblers Anonymous India: Peer support meetings and recovery programs for individuals struggling with gambling addiction.

International Resources

• UK - GamCare: Free confidential support and advice. Website: www.gamcare.org.uk
• UK - GamStop: National self-exclusion scheme for online gambling. Website: www.gamstop.co.uk
• Australia - Gambling Help Online: Free counseling and support services. Website: www.gamblinghelponline.org.au
• Canada - Responsible Gambling Council: Education, research, and support programs. Website: www.responsiblegambling.org
• USA - National Council on Problem Gambling: 24/7 National Problem Gambling Helpline: 1-800-522-4700. Website: www.ncpgambling.org
• Germany - Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and prevention programs for problem gambling.

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but recovery is possible. If you believe you or someone close to you has a gambling problem, please do not hesitate to seek help. The organizations listed above provide confidential, non-judgmental support from trained professionals.

Your well-being is important to us. MaxNeo is committed to promoting responsible gaming and supporting those who may be struggling. Remember: asking for help is a sign of strength, not weakness.

Gamble Responsibly. Play for Entertainment. Seek Help When Needed.